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Frequently Asked Questions

Got a question? See if it's answered below before you drop us an email...

Membership Questions

Why is CAMP3 a non-profit club?
We decided to register CAMP3 as a non-profit club (or Incorporated Society as it's known in New Zealand) to keep the cost of camps down and give us more flexibility with camp locations. If CAMP3 was a commercial business, we would be restricted in the locations we can operate. We're essentially like your local sports club, except our members are all around the world. And as a non-profit club, we can run camps in many different resorts around the world too.
How much is membership to CAMP3?
Membership is $45 NZD for the calendar year.
What does CAMP3 membership give me?
It allows you to book on to our epic snowboard camps, plus you'll get some CAMP3 swag too.
Where do my membership fees go?
Membership fees are used to set up and run CAMP3 as an Incorporated Society and cover the cost of some CAMP3 merchandise.
How do I pay for membership?
We include the $45 membership fee on top of the cost of the first camp you join in the calendar year. There is no commitment to pay again the following year, unless you join another camp (which you probably will).
What happens if I don't renew my membership?
That's fine, your status will just become "Inactive Member". You'll still have access to the Member's Area and be able to see what camps are scheduled.

Booking Questions

How do I book on a camp?
Visit the camp listing and look for the booking form in the lower half of the page. If you cannot see this, it means that you're not logged in or registered yet.
How do I pay for a camp?
When you've booked onto a camp, and we have enough pending bookings to run it, you will be sent a payment request. This payment request will have options to pay via bank transfer and credit card through Flywire or direct to our Wise account. Any domestic payments within New Zealand can be paid direct through bank transfer.
What is the refund policy?
Any cancellation for a confirmed booking (i.e. it has been paid already) that is MORE THAN 4 weeks prior to the first day of the Product commencing will receive a full refund, less a 10% administration fee. Any cancellation for a confirmed booking that is WITHIN 4 weeks of the first day of the Product commencing will receive no refund. The option to defer to another Product of the same value offered within the same season is possible, if there is availability and the level is suitable. A 10% administration fee may need to be applied here.

Please ensure you have a travel insurance policy that covers you in case you get injured during or prior to a Product, as we MUST stick to this refund policy. See our Terms and Conditions page for more info.

Why no refunds within 4 weeks of camp start dates?
Put simply, our coaches are in demand. All our coaches work in multiple facets, as examiners, private instructors, contest judges, etc etc. To secure them on our camps we need to guarantee them work months ahead of time. If we allow people to cancel close to the start date of a camp, this can change the group numbers and can lead to coaches not having work. This isn't fair on them as professional coaches and CAMP3 could lose their trust. We want the best coaches on our camps, so we have to commit to them, the same way in which we ask our members to commit to joining a camp.
How do the deposits work on early-bird and late-bird packages?
Our packages are designed to help us forecast demand early enough and hire coaches appropriately. For this reason, we charge a 10% non-fundable deposit to secure your booking on our early-bird or late-bird packages. Your booking is not confirmed until we receive this deposit.
What if I need a visa to enter New Zealand?
For those who require a visa to enter NZ, such as Chinese nationals, we recommend applying for your visa immediately when your booking is confirmed. For anyone who have their visa application denied, for any reason, more than 4 weeks prior to the camp starting, CAMP3 will endeavour to defer your credit to our Japan camps or provide a refund where possible.

Camp Questions

How long are the camps?
We have a few different length camps.

Our one-week long camps include 4 days of coaching over a 5 day window, typically running on Monday, Tuesday, Thursday and Friday. Wednesday is the usual day off but may be used as a weather day.

Our two-week camps are 8 days of coaching over a 12 day window, typically running on Monday, Tuesday, Thursday and Friday. Wednesday is the usual day off but may be used as a weather day. The middle weekend of the camp may also need to be used if we experience extreme weather.

The snowboard instructor training camps are aimed at certified instructors, aiming towards their next level of certification. They vary in length between 2 and 4 weeks long, depending on the level of certification they are aiming towards.

What level are the camps?
The one-week All-Mountain Snowboard Camps are aimed at novice, intermediate and advanced riders (depending on the camp).

Our two-week Terrain-Focused Snowboard Camps are for aimed at intermediate, advanced and expert riders (depending on the camp).

Snowboard Instructor Training camps are aimed at certified instructors, aiming towards their next level of certification, and has a minimum level of certification required to join.

All camps have an ability level indicator that shows what riding levels it caters for. These are described in more detail here, along with example videos.

Novice riders should be comfortable linking S-shaped turns on green runs, using both their toe edge and heel edge to control speed.

Intermediate riders should be comfortable linking smooth turns on all blue trails and can get down black groomed runs in control. This is similar to a Level One certified instructor.

Advanced riders can ride any groomed run on the mountain with confidence and style, and can tackle black off-piste terrain in control. Advanced riders should also be able to ride switch and be confident on small park features (boxes and jumps). This is similar to a Level Two instructor.

Expert riders should be ripping all over the mountain, including freestyle, freeride and carve; spinning off jumps, laying down big fast carves on black runs, riding moguls and navigating steep trees. This is similar to a Level Three instructor.

Jedis have their riding skills so well-honed that they barely need any coaching. They send it like Han Solo and spin like Yoda, both forwards and switch!

What kind of riding are the camps focused on?
CAMP3 is focused on all-mountain freestyle, freeride and carve. Do everything, everywhere! That being said, we do have more specific camps that are focused more towards freeriding or freestyle. It is simply about helping you to get the most out of your snowboarding and expand your skills.

The one-week All-Mountain Snowboard Camps are designed to help you develop efficiency and flow in your riding, whilst building your technical skill base. They have a blend of both freestyle and freeride, and cater to your own individual goals.

Our two-week Terrain-Focused Snowboard Camps help you take big steps in your riding progression, in a super-positive group culture with other riders looking to push their abilities in specific terrain. You might be progressing on to bigger jumps in the park or working on airing out of the halfpipe. You might be learning to euro carve or get your powder slashes locked in. Your goals can be varied, but try to pick a camp that is focused on the environment you wish to progress in (e.g. steeps). A lot of Level One and Two certified instructors join these camps to help them progress to their next level of certification.

Snowboard Instructor Training camps are aimed at certified instructors, aiming towards their next level of certification. They are tailored specifically to high levels of certification and include a range of on and off-snow training opportunities. These camps develop all the necessary teaching, riding and analysis skills to focus on the next level of certification.

What certifications do I need to join the Level 3 training camps?
Our Level 3 training camps focus on multiple systems, including SBINZ, AASI and BASI. To join our main Level 3 training camp in NZ, we require a Level 2 certification from any of those countries (NZ, USA, UK).

If you have a CASI Level 2 certification, we encourage you to join a L3 Bridge the Gap camp first. The CASI L2 is equivalent to SBINZ 1.5 (i.e. it's right in between the SBINZ L1 and L2). This is because CASI L2 has no freestyle riding included, very limited off-piste riding, and no separate analysis component (all core elements of the SBINZ, AASI and BASI L2 certifications).

Our L3 Bridge the Gap camps are designed to do exactly that; bridge the gap between the Canadian L2 and other L3s. You can also use this camp as a way to get endorsed by an SBINZ examiner to go straight to the SBINZ L3 workshops.

How many people per group on the camps?
As standard, we try to keep each group at a maximum of 6 people. The only exception to this is when a Camp Organiser joins as a rider in the camps (i.e. they are not a coach as well). The minimum numbers required depends on the costs to run the camp. Some camps will be 4 and others will be 5.
What equipment do I need?
You will need the essentials; snowboard, bindings and boots, plus outerwear, goggles, gloves and a helmet. Most CAMP3 members have their own snowboard setup however it is possible to rent boards and bindings locally in either Wanaka (NZ) or Madarao (Japan). This can be useful for those travelling long distances, however we strongly recommend you have your own snowboard boots.

Some of our advanced and expert freeride camps require avalanche packs too (this will be specified on the camp listing), including transceiver, probe and shovel. At our Japan base in Clubhouse Madarao, we have a small number of these packs available to rent.

Is it true that you have Jones demo boards available?
Yes, we have a small fleet of Jones Snowboards available at Clubhouse Madarao in Japan. These are available free of charge for members on camps to test out for a day. They are not available to rent for the entire camp however.
Why do only some camps include passes and/or accommodation?
Japan camps have accommodation and passes included, as we now own a lodge in at Madarao Mountain Resort. These camps can be flexible enough to exclude lift passes, based on your needs however.

NZ camps have the option to add a discounted season pass covering both Treble Cone and Cardrona. Some of the NZ camps also have accommodation as an optional add-on too.

How can you run camps at privately owned resorts like Cardrona?
Every location that we run camps, we have permission to do so. Every resort is different in how this works. In New Zealand, we have an agreement with Real NZ (owners of Cardrona and Treble Cone) to run their advanced snowboarding camps. In this scenario, our coaches are also employed by the mountain, meaning we get access to the lift line priority lane also.
What happens if some specific terrain is not available?
We will do our absolute best to get to the necessary terrain that the specific camp is focus on. All our camps have access to multiple resorts, so we can choose the best conditions on the day and offer alternatives should terrain closures occur for any reason. We do not have exclusive access to specific terrain such as the halfpipe and are at the mercy of the resort operations and snow fall here. We must work around maintenance, contests and national training teams to gain access to the Cardrona Superpipe specifically.
What happens if the lifts or resort closes?
Lift and resort closures are out of our control. However, lift closures only happen on rare occasion in the resorts that we operate in. We will often use this closed day as a down day in the middle of a camp. For example, on our 3* and 4* camps, we usually run Monday, Tuesday, Thursday, Friday. If we get a closed day on the Monday or Tuesday, we will ride on the Wednesday instead. If the weather forecast is looking extremely poor for Thursday or Friday, we will bring it forward a day and use the Wednesday. There is also opportunity to use the Saturday after the camp usually ends, if absolutely necessary. Basically, we'll do our best to make it happen.

In the highly unlikely event that the resort is closed for multiple days in a row and we cannot use an additional at the end of the camp to make up for it, we cannot provide "make up" days later in the season.